![]() Especially, when these same clients have been paying for our company services with the same credit cards for quite some time.Īnyway, after ten years of using Intuit products and services, we are transitioning away form all their products and services. Maybe, its the manner I questioned the support personnel when they could not give me a reason for the holds. Most only complain about one being withheld. Now, I can't even get a definitive answer on when this payment will be released even though I provided all the documentation and answered all their questions for verification.Īfter performing a bit of research and collecting information from several different forums, withholding credit card payments appears to be a common practice by Quickbooks processing. This third withheld payment caused distress to my company. I have three consecutive payments withheld. The first representative from the first withheld payment explained to me that the system randomly pulls clients for review and a payment may be withheld until the proper documentation and information was provided. Today, I spent over an hour trying to find out why a third consecutive credit card payment was being withheld. ![]() Quickbooks / Intuit should take responsibility for their technicians actions and restore my software to it's functioning state. Now after dealing with the technician I have no access to my data. I was able to access all my data prior to what the technician had me doing to get the payroll functioning. Or I can have my included upgrade activated but loose what I did not have backed up.Īnother subscription? or loose my data? Sounds like built in ransom-ware built right into their software, Now I was forwarded to another technician who informed me I need to purchase another subscription if I want to access my data. "I have exceeded the allowable number of unregistered hours"? I wasn't aware while having a subscription you could have unregistered hours or access to the software. Finally the software would not let me in. After attempting several different options, re-boots error code repairs still no fix. They went from interfacing with me to a manual to other support personnel, etc. So I hit the register button and then it told me "This is not available as I am already registered"? So I phoned the tech line (which we also pay a subscription for) they had me on the line for 4 hours trying a bunch of different "fixes". Got an error message when sending payroll. They charged me without it being obvious that I would be charged at that step, nor did I see any place where it said how I could enter the 20% coupon code I was mailed by TurboTax. In addition they should have made it more obvious a) that the step I was completing would charge my card at that step and not after completing steps 2 and 3, and b) make it more obvious where to input a coupon code in the extremely long tax finalization process. I would like 20% refunded off the purchase. So now support and the online response have both lied about how to get the coupon applied. They charged me and I have not submitted my forms for filing. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.” ![]() “ We are unable to process the refund for TurboTax Online product Case #1494212643 because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. I called the support line and they said you can submit a refund request with the coupon code and the team would refund the 20% after reviewing. I had a 20% coupon and couldn’t see for the life of me where I was to enter the code. I was charged on my card for the tax services in step one of three in the finalization and the button didn’t say “pay” but some other less obvious wording. I spent hours rounding up taxes and filing.
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